Returns and Refunds Policy

Returns and Refund Policy

1. Right of Withdrawal

In accordance with current regulations, you have a period of 14 calendar days from the receipt of the order to request a return without needing to provide a reason.

To exercise this right, the product must:

  • Be in perfect condition
  • Not have been used
  • Include its original packaging

We reserve the right to refuse returns that do not meet these conditions.

2. Products Ineligible for Return

For hygiene and safety reasons, returns are not accepted on:

  • Jewelry that has been used
  • Personalized or custom-made products
  • Items damaged by improper use

3. Return Process

To initiate a return, you must contact us via email, providing:

  • Order number
  • Reason for the return

Once approved, we will provide you with shipping instructions.

4. Return Costs

  • The shipping costs for the return are borne by the customer
  • Original shipping costs will not be refunded

5. Refunds

Once the product has been received and inspected:

  • If it meets the conditions, the refund will be processed within 5 to 10 business days
  • The refund will be made using the same payment method

We reserve the right to apply a reduction in the refund amount if the product shows signs of use or damage.

6. Defective or Incorrect Products

If you receive a defective or incorrect product, you must notify us within 48 hours of delivery, attaching images as proof.

In these cases:

  • We will handle the replacement or refund
  • We will cover the corresponding shipping costs

7. Exchanges

We do not offer direct exchanges. If you wish for another product, you must place a new order and manage the return of the original item.

8. Incorrect Address or Undelivered Packages

We are not responsible for orders not delivered due to incorrect addresses provided by the customer.

In case of package return, the customer will be responsible for the re-shipping costs.

9. Contact

For any inquiries, you can write to our customer service email.