Privacy Policy

Privacy Policy

1. Controller Information

The data controller for personal data is:
Luvia
 Email: snitchh@use.startmail.com

2. Data we collect

We may collect the following personal data when you use our website or make a purchase:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (securely processed by third parties)
  • IP address and browsing data

3. Purpose of processing

We use your data to:

  • Process and manage orders
  • Send purchase confirmations and related communications
  • Provide customer service
  • Improve the user experience
  • Send commercial communications (only with your consent)

4. Legal basis

The processing of your data is based on:

  • The performance of a contract (purchase of products)
  • Your consent (for marketing and cookies)
  • Compliance with legal obligations

5. Data retention

Your data will be stored:

  • While a business relationship exists
  • For the time necessary to fulfill legal obligations
  • Until you request its deletion

6. Data sharing

We may share your data with third parties necessary for the provision of the service, such as:

  • Payment platforms
  • Shipping companies
  • Technology providers (e.g., Shopify)

These third parties will only access the data necessary to provide their services.

7. User rights

You have the right to:

  • Access your personal data
  • Rectify them if they are inaccurate
  • Request their deletion
  • Limit or object to their processing
  • Request the portability of your data

You can exercise these rights by contacting us via email.

8. Security

We adopt the necessary technical and organizational measures to protect your personal data and prevent their loss, misuse, or unauthorized access.

9. Cookies

The use of cookies is regulated in our Cookie Policy.

10. Policy changes

We reserve the right to modify this Privacy Policy to adapt it to legal developments or changes in the website's operation.

11. Contact

For any questions related to this policy or the processing of your data, you can write to our customer service email.