Shipping policy

SHIPPING POLICY

 

Last updated: July 21, 2026

 

ORDER PROCESSING TIME

 

All orders are processed within 2-4 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be slightly longer, and we will notify you by email if there is a significant delay.

 

SHIPPING TIME AND RATES

 

Estimated shipping time is 7-10 business days from the date your order is processed, depending on your country of delivery. Shipping costs are included in the price of every item at checkout, so you will not be charged an additional shipping fee at checkout.

ORDER TRACKING

 

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's progress. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

 

DELAYS

 

Occasionally shipments may be delayed due to customs, carrier issues, weather, or high demand. We are not responsible for delays caused by the shipping carrier once the package has left our fulfillment center, but we will do our best to assist you in locating your order if it is delayed.

LOST OR STOLEN PACKAGES

 

Luvia is not liable for packages confirmed as delivered to the address provided at checkout by the carrier's tracking information. If you believe your package was lost or stolen, please contact us and we will help you file a claim with the carrier.

 

CONTACT US

 

If you have any questions about this Shipping Policy, please contact us at snitchh@use.startmail.com.